🚚 Shipping & Delivery

Do you offer free shipping?

Yes! We offer free UK-wide delivery on all orders over £59. Orders under £59 will have a delivery charge calculated at checkout.

How long does delivery take?

We ship via international air freight from China to the UK. Typical delivery time is 8-12 calendar days from order confirmation. Please note that delivery times may vary slightly depending on customs clearance and your location within the UK.

How much is delivery for orders under £59?

Delivery charges for orders under £59 will be calculated at checkout based on your order weight and delivery address.

Do you deliver to my area?

Yes! We deliver to all UK addresses including England, Scotland, Wales, and Northern Ireland.

Can I track my order?

Yes, once your order is dispatched, you will receive a tracking number via email. You can use this to track your delivery.

📦 Products & Authenticity

Are your products authentic?

Absolutely! All our condiments are sourced directly from their regions of origin in China. We work with trusted suppliers in Yunnan, Sichuan, Guizhou and other regions to ensure authenticity and quality.

What is the shelf life of your products?

All our products have a minimum of 6 months shelf life from the date of delivery. Most products have 12-18 months when unopened. Specific shelf life information is provided on each product page.

How should I store the products?

Unopened: Store in a cool, dry place away from direct sunlight.
After opening: Refrigerate and consume within the timeframe indicated on the packaging (usually 3-6 months).

Are your products suitable for vegetarians/vegans?

Many of our products are suitable for vegetarians and some for vegans. Please check the ingredients list on each product page. If you have specific dietary requirements, feel free to contact us.

💳 Orders & Payment

What payment methods do you accept?

We accept:

• Credit and debit cards (Visa, Mastercard, American Express)
• PayPal
• Apple Pay
• Google Pay

Can I modify or cancel my order?

Please contact us as soon as possible if you need to modify or cancel your order. Once an order has been dispatched from China, we cannot make changes or cancel it.

Can I buy in bulk?

Yes! We offer bulk purchasing options for many products. For wholesale or large quantity orders, please contact us directly for special pricing.

↩️ Returns & Refunds

What is your return policy?

We accept returns of unopened products within 30 days of delivery. The products must be in their original condition and packaging. Please contact us to initiate a return.

What if my order arrives damaged?

We pack all orders carefully, but if your items arrive damaged, please contact us within 48 hours with photos of the damage. We will arrange a replacement or full refund.

How long do refunds take?

Once we receive and process your return, refunds are typically issued within 5-7 working days. The time it takes for the refund to appear in your account depends on your payment provider.

ℹ️ About Mixdiff

Do you have a physical store?

No, we are an online-only business. This allows us to offer competitive prices and serve customers across the entire UK efficiently.

How can I contact you?

You can reach us through:

• Contact form on our website
• Email: (We typically respond within 24 hours)
• Our customer service operates Monday to Friday, 9am-6pm GMT

Do you offer recipes or cooking guides?

Yes! Check out our blog for recipes, cooking guides, and tips on how to use our products.

Still have questions?

Can't find the answer you're looking for? Please contact us and we'll be happy to help!