Shipping & Delivery Policy | Mixdiff UK
Shipping & Delivery Policy
Fast, reliable delivery across the United Kingdom. Most orders arrive within 3-5 working days.
📍 Delivery Coverage
We deliver to all UK addresses:
- England: London, Manchester, Birmingham, Leeds, Liverpool, Bristol, Sheffield, Newcastle, Nottingham, Southampton and all other cities and towns
- Scotland: Edinburgh, Glasgow, Aberdeen, Dundee, Inverness and all areas
- Wales: Cardiff, Swansea, Newport, Wrexham and all areas
- Northern Ireland: Belfast, Derry, Lisburn, Newry and all areas
- Scottish Highlands & Islands: Deliveries possible (may take 1-2 extra days)
💰 Shipping Costs
| Order Value | Shipping Cost | Delivery Time |
|---|---|---|
| Under £50 | Calculated at checkout (typically £3.99-£5.99) | 3-5 working days |
| £50 or more | FREE 🎉 | 3-5 working days |
⏱️ Processing & Dispatch Times
- Monday-Friday orders: Dispatched within 24 hours
- Weekend orders (Sat-Sun): Dispatched the following Monday
- Bank holidays: Dispatched the next working day
Example: Order placed on Tuesday morning → Dispatched Tuesday/Wednesday → Delivered Thursday/Friday
📦 Tracking Your Order
- Order Confirmation: You'll receive an email immediately after placing your order
- Dispatch Notification: Once your order ships, you'll receive a tracking number
- Track in Real-Time: Click the tracking link to monitor your delivery
- Delivery Notification: You'll be notified when your parcel is out for delivery
🏡 Delivery Options
Standard Delivery (Default)
- Delivered to your address
- Signature may be required
- If you're not home, the courier will leave a card with redelivery options
Safe Place Instructions
You can add delivery instructions at checkout (e.g., "Leave with neighbor at #42" or "Safe place: behind green bin"). Please note: We cannot be held responsible for parcels left in a safe place at your request.
⚠️ Delivery Issues
My order hasn't arrived
If your order hasn't arrived within the expected timeframe:
- Check your tracking information
- Check with neighbors or safe places
- Contact us with your order number — we'll investigate immediately
Damaged or Incorrect Items
Rare, but if it happens:
- Take photos of the damage or incorrect items
- Contact us within 48 hours of delivery
- We'll arrange a replacement or refund immediately
Missing Items
If items are missing from your order, contact us within 48 hours with your order number. We'll resolve it right away.
🌍 International Shipping
Currently, we only ship within the United Kingdom. We're exploring international shipping options and will update this page when available.
📧 Contact Us
Questions about your delivery? We're here to help:
Email: support@mixdiff.com
Response time: Within 24 hours (usually much faster)
🎁 Special Occasion?
Need your order by a specific date? Place your order at least 7 days in advance and mention the deadline at checkout. We'll do our best to accommodate!
Last updated: July 26, 2026
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